Practice Charter

Our responsibility to you:

• Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery will be well signposted and names will be indicated on the surgery doors.
• Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.
• Information: We will give you full information about the services we offer. Every effort will be made to ensure you receive the information which directly affects your health and the care being offered.

Your responsibility to us:

• Please let us know if you change your name, address or telephone number
• Please do everything you can to keep appointments, or let us know if you cannot, or no longer need the appointment
• Please ask for home visits by the doctor only when the patient is too ill to visit the surgery